Getting help with LitBuy perks, with a glossary and FAQ
Who to ask when something goes wrong with a perk or an order, the terms you will meet, and short answers drawn from LitBuy's own pages.
When a perk goes wrong: who to ask first
For anything in your own account (a coupon that did not arrive, a reward application, a level that looks wrong, an order or parcel), LitBuy is the only party that can act. Its routes are the AI Support link in the footer, tickets from your account, chat in the app, and email to [email protected] for returns, logistics and general questions. Reports of counterfeit listings go through customer support; LitBuy's help article names [email protected]. Business and intellectual-property matters go to [email protected].
LitBuy does not publish customer-service hours, so we do not print any. The help centre lands on its index page; search it by article title.
Glossary of perk and QC terms
Terms explained in the sense LitBuy and its buyers use them.
- Shipping coupon: a discount on the international shipping of one parcel; one per parcel.
- Threshold coupon: a coupon that applies only once the shipping bill passes a set amount.
- Growth point: the level counter; one per CNY 1 of international shipping.
- Points: the Points Shop balance; never expires, not cash.
- Sparks: a separate reward balance used against prices or shipping; not currency.
- Lit Prime: LitBuy's paid membership on a 30-day cycle.
- Warehoused: the order status that starts the 120-hour return window and the 90 free storage days.
- QC photos: the warehouse's photos of your items; usually 3 to 6 free.
- GL and RL: community slang used once QC photos arrive: GL means go ahead and ship, RL means send it back or swap it.
- Chargeable weight: the larger of actual and volume weight, used to price shipping.
Frequently asked questions about LitBuy perks
Short answers, each from a named LitBuy page.
Can I use the sign-up coupon and the Discord coupon on one parcel
No. LitBuy's help on shipping coupons says only one shipping coupon can be used for each package. Use them on different parcels.
Does applying for the share reward affect returns
Yes. Activity Rule 3 says taking part counts as accepting the order's quality and appearance and waives the right to return or refund that order.
How long do I have to apply for the share reward
30 days after you confirm receipt. LitBuy says late applications cannot be accepted.
What happens if I delete my reward post
If you delete it within 3 months of the reward being credited, LitBuy says your future eligibility is permanently cancelled.
When do the coupon pool and spin wheel end
As read on 16 October 2026: the 40% pool coupon and the spin wheel end on 30 November 2026; most other pool coupons on 31 December 2026; one CNY 10 coupon on 31 December 2027.
Can a coupon move to another account
No. Under help 11 a coupon belongs to the single account that received it and cannot be transferred or withdrawn.
How much free storage does my level give
LitBuy's announcement names free storage as a level and Lit Prime benefit but gives no figure. The storage policy says 90 days free per item for everyone.
How much does Lit Prime cost
LitBuy has not published the price. The membership page asks you to log in.
Do points expire
No. LitBuy's Points Rules say points never expire, though they cannot be cashed out or transferred.
Why does the Discord link in LitBuy's footer fail
On 16 October 2026 Discord reported the footer invite as invalid. The banner invite, discord.gg/litbuyofficial, worked.
Do LitBuy's QC photos confirm a product is genuine
No. LitBuy tells buyers its purchasing service gives no verification of quality or authenticity.
Is there a code I need for the coupons
Not for the ones described here: they are collected into your account and shown under Wallet, Coupon. This site lists no codes.
Before you contact LitBuy about a perk
Gather what support will ask for: your order or parcel number, a screenshot of the coupon or reward page with the time, and the exact wording you are relying on. For a missing coupon, check Wallet, Coupon first and note its end date. For a reward, keep the post link and the date you confirmed receipt.
Keep to one issue per ticket. A ticket that mixes a coupon question with a parcel claim tends to get the claim answered and the coupon forgotten; two short tickets with their own numbers are easier to follow up.
Next set of terms: Dated notices and community